Frequently Asked Questions (FAQ): Classes Programming
ACTIVITY GUIDE
When will the next Activity Guide be available?
Activity Guides will be available approximately 2 weeks prior to the start of the session’s resident registration date. The latest version of the Activity Guide will be available online on this Classes webpage and at our online registration site “CivicRec,” at www.ssf.net/rec-catalog.
Where can I get a hard copy?
Our seasonal Activity Guides will be mailed to all SSF residents. To obtain a hard copy of an Activity Guide, copies are available until supplies last at the following locations: Library | Parks & Recreation Building - Administrative Office, Joseph A. Fernekes Recreation Building, Alice Peña Bulos Center, Terrabay Gymnasium, Orange Pool, Grand Library, and City Hall.
REGISTRATION:
When is the next registration date?
Registration will open approximately 1 month prior to the session’s start date: winter (December), spring (February), summer (May), and fall (August).
I can’t register for the class online. Is the class full?
Registration will close when a class has reached its maximum capacity and a waitlist will be established. We recommend you register and/or waitlist for a class sooner rather than later. If a spot becomes available, you will be sent an invitation by email with an active link to accept the position. The invitation will expire after a 24-hr period, and we will move on to the next participant until the position is filled. Online registration will close one-week prior to the classes start date. For assistance in registering after the online closure, please contact the Recreation office at (650) 829-3800.
I am a resident of SSF; why can’t I register online on resident registration day?
The system may need to be adjusted to reflect your residency status. Please contact the Recreation Office at (650) 829-3800 or email web-rec@ssf.net.
WAITLIST/TRANSFERS
I’m on the waitlist. When will I receive a notification?
If a spot becomes available and you are next in line, you will receive a notification via email inviting you to accept the position. The invitation link will expire after 24-hrs; therefore, we recommend you have the most up-to-date email on your CivicRec account.
What number am I on the waitlist?
To view your position on the waitlist, visit your CivicRec account and under the account information, select “Waiting List Status.”
I am on the waitlist; can I attend the first day of class?
Unfortunately, due to our class capacities, non-registered participants cannot participate in our classes program. We welcome you to checkout additional recreation classes online with open enrollment on CivicRec, the online registration webpage or contact the Recreation Office for additional assistance at (650) 829-3800.
How can I transfer to a different class?
To request a transfer, contact the Recreation Office at (650) 829-3800 or email web-rec@ssf.net. Pease note, transfers may not be available if a class has reached capacity or require instructor approval.
HISTORY WITHDRAW, REFUNDS, &CREDITS
How do I withdraw from a class?
To withdraw from a class, contact the Recreation Office at (650) 829-3800 or email the Classes Supervisor at Veronica.Ortiz@ssf.net.
What’s the refund policy?
All processing fees are non-refundable. If a class is cancelled by the department due to low enrollment or instructor unavailability, a full refund will be issued. Refund requests are subject to a $10.00 processing fee, if requested within one week of classes starting. Please allow 5 weeks for any refund to be processed. All transfers and withdrawals must be submitted in writing or by email.
What are my refund options?
Your refund will be issued back to its original payment form. Alternatively, you can choose to receive credit for future use in our programs and classes. A credit does not have an expiration date and will remain on your CivicRec account.
How long does it take to receive a refund?
Refunds back to original payment for will vary, by the following:
- Refund by card payment will be posted in approximately two to three business days back to your card.
- Refund check requests can take approximately 2 to 3 weeks to reach you by mail.
I received a credit. How do I use it, and does it expire?
Credits posted to your online account can be due to various reasons such as a class cancelation. A credit can be applied to any registration into our programs and classes. Credits will remain on your CivicRec account and have no expiration date.