When to Dial 911

Dial 9-1-19-1-1 is a dedicated number assigned for reporting Police, Fire, or Medical Emergencies. Utilize the number when there is an immediate threat to life or property. Crimes in progress, or injury accidents are good examples of when you should dial 9-1-1.

Tips for Using 9-1-1
When you dial 9-1-1, a highly trained public safety dispatcher answers your call. The dispatcher will be prepared to send you the appropriate help based on what you report your emergency to be. To assure that the appropriate assistance is dispatched, dispatchers are trained to ask a lot of questions. Please be prepared to provide the following information:
  • The nature of your emergency – Police, Fire, or Medical
  • The exact location where you need the help
  • Names or descriptions of individuals involved if you can provide them.
  • When the crime occurred (if reporting an incident for the Police)
  • If you dial by mistake….do not hang up. Remain on the line and let the dispatcher know that you do not have an emergency.
9-1-1 & Cellular Telephones
If you call 9-1-1 on your cellular phone, your location and phone number will not be visible to the dispatcher as it is when you call from a regular telephone. In many areas, 9-1-1 calls that are placed using cellular telephones are initially routed to the California Highway Patrol (CHP). The CHP dispatch center must then forward the call to the appropriate jurisdiction .

Knowing the location of where you need the help will expedite the dispatch of emergency personnel.