Police Department FAQ's

FAQs
How do I report a stray dog / cat?
You may report this information to the Police Department at (650) 877-8900 or the Peninsula Humane Society at (650) 340-8200.

Where do I go to pay a parking ticket? Where do I go to contest a parking ticket?
Anyone who receives a parking ticket from the South San Francisco Police Department can now pay their citations on-line with a credit card.

The website is www.pticket.com/ssf. The secure parking ticket website is simple. Just enter the citation number and follow the step-by-step instructions. Please note that a $3.00 charge is added for using the on-line method.

You can still pay via check or money order by mail without the extra charge.

Also, a toll-free number is being set-up to allow people to pay by phone with a credit card. More information about the toll-free number to follow soon.

How can I get a parking permit to park near BART?

BART parking permits for residents in the neighborhood near the BART Station are issued at the Police Department during regular business hours for 7:30 am to 12:00 midnight.

My car has vanished. What do I do?

If you are not current with your payments, then it is possible your car was repossessed. If your car was illegally parked, it is possible it was towed. Contact the Police Department at (650) 877-8900. Someone will check the status of your license plate number and dispatch an Officer to take a report if it is believed your vehicle was stolen.

My car was vandalized. What do I do?
If the vandalism does not involve a hate crime or graffiti, and the amount of damage is estimated to be under $5,000.00, the report may be filed via the internet at report.ssfpd.net . To speak directly to an officer, please call the Police Department at (650) 877-8900.

I have a question about a parking citation. Who do I call?
Most questions about parking citations can be answered by looking at the front of the citation and identifying the violation and related fine. If questions still arise, the South San Francisco Municipal Code is available through the City's website www.ssf.net. Chapter 11 of the Municipal Code refers to all traffic and parking related regulations. As with most agencies, the City of South San Francisco contracts out the processing of all parking citations and any further inquires can be directed to the Office of Parking Violations in Redwood City, CA; the address and phone number is clearly marked on the front of all citations.

I want to fight a parking citation. How do I go about this?
Instructions on how to contest a citation are clearly marked on the front of all parking citations. Parking citations must be paid or contested within 21 days of issuance; failure to do so may result in additional penalties and the loss of your right to contest the citation.

You may contest a citation by requesting an initial review in writing, by telephone or in person to the Office of Parking (800) 352-7567. You must provide your reasons for requesting the initial review and include any documentation related to your appeal. You will be notified by mail of the results of the review. You will also be provided information on how to request an administrative hearing if you are not satisfied with the results of your initial review.

I want to report an abandoned vehicle. Who do I call?
Abandoned Vehicles on Public Roadways - M.C. 11.40.160 - Use of streets for storage of vehicle is prohibited:
  1. It is unlawful for any person who owns or has possession of any motor vehicle to park such vehicle upon any public street, lane, or parking lot for more that a consecutive period of seventy-two hours.
  2. In the event a vehicle is parked or left standing upon a public street, lane, or parking lot in excess of a consecutive period of seventy-two hours, any employee of the police department. Authorized by the chief of police, may remove the vehicle from the street in the manner and subject to the requirements of the Vehicle Code. (Ord. 1109/2(part), 1992).
In summary, vehicles cannot be parked on a public street for more than 72-hours! The Police Department issues courtesy notices to vehicles that are suspected of being "abandoned". Officers also chalk the tires, obtain an odometer reading, and measure the location of the car on the street. The mere pushing or rolling of the vehicle does not constitute "moving." Help fight blight and keep our neighborhoods clean!

Abandoned Vehicle Hotline: Call (650) 829-3939 to report any abandoned vehicles on public property. We will investigate your report promptly.

I want a car towed from my property. How do I go about this?
Removal of "Abandoned Vehicles" from Private Property:

Under most circumstances, the South San Francisco Police Department cannot cite and/or tow abandoned Vehicles from private property or parking lots. The Police Department will help advise you on what to do when someone abandons a car on your private property or parking lot. Suggestions for what a private property owner and/or manager can do to remove an abandoned car from private property:
  • Ensure that your private property or parking lot is posted with the proper signs. See below for required signage details.
  • Call a tow company of your choice. There are several reputable tow companies in the Northern San Mateo County area. Unfortunately, the Police Department cannot refer you to a specific tow company.
  • The property owner/manager negotiates with the tow company regarding the price of tow/vehicle removal. Shop around; the price/bill for towing abandoned/illegally parked vehicles varies from company to company.
Some abandoned vehicles in parking lots may be stolen and just dumped there. You can call the Police Department at (650) 877-8900 with the license plate number or VIN and we will tell you if the car has been reported stolen. The Police Department will recover and tow away all stolen vehicles without any tow charges to you. 8.48.010 M.C.: Nuisance Declared – Vehicle Abatements: The Police Department has the authority to remove some types of "Abandoned Vehicles" from private property when the vehicle is worth less than $500, is a potential health or safety hazard, and is an attractive nuisance. This "Abatement" process is time consuming (approximately 30 days) and is expensive. Tow fees, along with police administrative fees, will be passed along to the property owner for payment. These costs are typically much higher than the private property tow procedure outlined above. In summary, it takes much longer and is more expensive for the Police Department to tow a qualifying "Abandoned Vehicle" from private property.

Private Property Parking Lot Signage per 22658 CVC (in part):
  1. Prepare a sign containing the wording, "PRIVATE PROPERTY PARKING FOR________________ ONLY." Violators will be towed away at the owner's expense per 22658 (a) CVC. South San Francisco Police Department (650) 877-8900.
  2. The size of the sign must not be less that seventeen inches (17") vertically and twenty-two inches (22") horizontally, and the lettering may not be less than one inch (1") in height and must be in contrasting colors.
  3. Post the signs at EACH entrance to the parking lot in plain view of anyone entering the property. The signs must be completely legible.
For questions regarding this somewhat confusing private property parking issue, please call the Police Traffic/Motor Unit supervisor at (650) 829-3934.

A traffic signal is out. Who do I call?
When a traffic signal is flashing red and/or non-operative, treat the intersection as a four-way stop and proceed into the intersection when safe. When a traffic signal is not functioning properly, call (650) 877-8900 and report the problem to the South San Francisco Police Department.

I want to lodge a complaint against a Police Officer. Who can I call?
Citizen Report Process:

The South San Francisco Police Department strives to provide the best type of law enforcement service possible. We invite your suggestions for methods of improving Police services through constructive criticism of Department procedures, your comments indicating dissatisfaction with the manner of performance, or information concerning commendable actions by employees of the Police Department. Each report received will be investigated and appropriate action taken. Complaints against department personnel will be handled in a prompt and unbiased manner. Your suggestions about improved procedures will be investigated, evaluated, and implemented when feasible to do so. Any commendation of the actions of our personnel will result in appropriate recognition.

If you wish to make a report in person, please come to the Police Department. You will be received courteously and thorough consideration will be given to your report. If you wish to register your report, a citizen report form will be provided to you for completion; and you may then mail in the form to the department. Please provide as much information as possible. Give your name and address so that we may contact you for further information, if needed. Every report will receive the personal attention of the Chief of Police.

It is important to note that you have a right to make a complaint against a Police Officer for any improper police conduct. California law requires that all police agencies have a procedure to investigate citizens' complaints. You have a right to a written description of this procedure. Citizen complaints and any reports or findings relating to complaints, regardless of the disposition, must be retained by this agency for at least five years. It is against the law to make a complaint that you know to be false. If you make a complaint against an officer knowing that it is false, you can be prosecuted on a misdemeanor charge.

I want to complain about a car blocking my driveway. Who can I call?
If an unauthorized vehicle is blocking your driveway and preventing you from entering or exiting your property, contact the Police Department at (650) 877-8900 and report the violation.

I want to complain about speeding traffic in my neighborhood. Who do I call?
The South San Francisco Police Department Traffic Unit maintains a complaint log of all speeding complaints. If a citizen is concerned about speeding in a specific area, they are encouraged to contact the traffic unit at (650) 829-3934 to report the problem. The traffic unit will document and address the complaint.

I want to notify someone about gang activity. Who can I call?
In-progress gang activity of a violent nature should be reported by dialing 9-1-1. General information regarding gangs and gang activity can be reported by calling the Police Department at (650) 877-8900.

I want to report drug dealing. Who do I call?
Notify the Police Department at (650) 877-8900.

I want to report a burglary. Who do I call?
Notify the Police Department at (650) 877-8900.

I want to report spousal abuse. Who can I call?

In-progress abuse should be reported by dialing 9-1-1. Abuse activity not in progress can be reported by calling the Police Department at (650) 877-8900.

I want to report elder abuse. Who do I call?

In-progress abuse should be reported by dialing 9-1-1. Abuse activity not in progress can be reported by calling the Police Department at (650) 877-8900.

I want to report drugs in the park. Who do I notify?
Notify the Police Department at (650) 877-8900 and have as much descriptive information available as possible.