The City of South San Francisco has a launched a new online and mobile application called Engage SSF. This app makes it easy to report non-emergency issues from a smartphone, tablet or desktop computer. The City tracks these issues and will provide updates as they are acknowledged and resolved. Keep in mind your issues will be addressed during normal business hours. If this report comes in on a holiday, weekend or after hours, it will be addressed the next business day.
PLEASE NOTE: Engage SSF is not to be used for emergencies. For urgent matters that require immediate attention or a police response, call 9-1-1.
To use the Web reporting tool above: 1. Make sure the Report tab is selected. Enter the address or use the map marker to navigate to the area where the issue you want to report is located on the map. (Use the controls in the upper left corner to move the map around the window or zoom in and out.). 2. Once you have indicated the address or mapped the location of your issue, click next. 3. Select a service request issue from the drop-down menu. Once you've entered a service request, you can then fill out a more detailed description of the issue and even attach a photograph. After this is complete, create an account where you can earn civic points, however you must enter a valid email address! After you've completed all the fields, press submit to create a public report of your issue!
You can also report issues from your smart phone or tablet. Click on one of the links below to download the mobile app: