Frequently Asked Questions

Q: How do I schedule a transport?
A: There are two ways to go about scheduling a transport. 
  • 1) Submit the online application which is located in the "Schedule a Transport" tab. 
  • 2) You can call the on duty crew directly at (650) 222-2046.
Q: What are the hours of operation?
A: Normal hours of operation are 7:30am to 7:30pm.  (However, special arrangements can be made in advance.)
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Q: What types of insurance does your company accept?
A: The South San Francisco Fire Department accepts all types of insurances.  (Self Pay method is available.)

Q: What is considered a Non-Emergency transport?
A: The BLS Ambulance provides service to patients who are non ambulatory, bed confined, and without life 
    threatening chief complaints.

Q: How far can a patient be transported?
A: The BLS Ambulance may transport a patient anywhere in San Mateo County as well as the Greater Bay Area.

Q: Does the BLS Division offers any other services?
A: The BLS Division offers a variety of public education classes for example: CPR, Fire Extinguisher Operation, 
    Emergency Response Team Training, and San Mateo County Accredited EMT-Basic Course. 

Q: What documents are needed to be filled out for BLS transport?
A: The required documents are "Physician Certifying Statement" (PCS). 

For further questions, feel free to call Fire Administration at (650) 829-3950